Refund Policy

If you have any questions, problems, or concerns about your tour, email us at hello @ OnDemandTours.com.

100% MONEY-BACK GUARANTEE:

At OnDemand Audio Tours, we believe in providing the best possible experience. If you’re not happy, we’re not happy. That’s why we offer a 100% money-back guarantee on all our tours.

POSTPONED TRIP:
If you need to delay your travel or tour date, there’s no need to contact us. Your tour code never expires.

EXCHANGE:

If your plans change, or if this tour isn’t the right fit, you can easily exchange it for another tour. Just send us an email, and we’ll take care of the rest.

FULL REFUND:
Life happens, and sometimes you can’t take your tour. We understand. We offer a full refund within 24 hours of purchase. Processing takes 3-5 business days, depending on your purchase platform.

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​DISCOUNTS AND UPGRADES:
Discounts and promotional offers cannot be applied after an order has been placed. Upgrades to tours or bundles after using an earlier purchase are also not eligible for refunds on previous purchases.